What delivery costs
We make no charge for delivery. There is none on any order, in any country we deliver to, and no minimum spend to reach first.
The price on the product page is the price the courier collects. Nothing is added at the end of the order and nothing on the doorstep.
How long it takes
Once the order is confirmed on the phone, it takes us 1 to 2 working days to hand the parcel to a carrier, and the carrier a further 3 to 7 working days depending on the country.
These are estimates drawn from how the route normally runs, not guaranteed dates.
Where we deliver
We deliver to the countries that have a country page of their own, written in the local language and priced in local money: Poland, Romania, Hungary, Czechia, Slovakia, Slovenia, Croatia, Bulgaria, Portugal, Spain, Greece, Lithuania and Latvia.
A product is orderable only on those country pages. Our English pages show the item and its price, and send you to the country page when there is one.
Who brings it
The courier or postal operator in your country. The courier is chosen per country; we tell you which one on the confirmation call, or whenever you ask.
The parcel is paid for at the door, in cash, as set out on payment methods.
Following the parcel
The tracking details come from us: on the call that confirms your order, or whenever you ask. Track your order explains how to ask and what to put in the message.
Customs and import charges
For destinations outside the EU and the UK, import duty, customs fees and local taxes may be charged on arrival. They are set by the destination country, are not part of our prices and are payable by the recipient.
Late, lost or damaged
If nothing has arrived 10 working days after the confirmation call, treat the parcel as late and tell us. We open a trace with the operator, and if it cannot be found you get a replacement or your money back.
If the box arrives damaged, tell us within 48 hours if you can, with photos. What happens next is on the page about returns and refunds.